Privacy Policy

Information We Collect

At heliotraventis, we collect various types of information to provide you with our advanced financial analysis services. This includes personal information you provide when creating an account, such as your name, email address, and contact details. We also collect information about your usage of our platform, including which analytical tools you access and how you interact with our educational content.

When you engage with our learning programs or download study materials, we track your progress and preferences to enhance your educational experience. This data helps us recommend relevant content and improve our services. We also collect technical information about your device and browser to ensure our platform functions properly across different environments.

• Account registration information including name, email, and professional details
• Usage data from our financial analysis tools and educational platforms
• Communication preferences and interaction history
• Technical data including IP address, browser type, and device information
• Payment information for premium services (processed securely through third-party providers)

How We Use Your Information

Your information serves multiple purposes within our platform ecosystem. We use it to deliver personalized financial analysis tools, track your learning progress, and provide relevant educational content. This personalization helps us create a more effective learning environment tailored to your specific interests and professional goals.

We also use aggregated, anonymized data to improve our platform's functionality and develop new educational resources. This might include analyzing which topics are most popular or identifying areas where learners need additional support. All such analysis is conducted without revealing individual user identities.

Communication with you is another important use of your information. We'll send you updates about new features, educational content, and important platform changes. You can always adjust your communication preferences or opt out of non-essential messages through your account settings.

Data Protection and Security

Protecting your information is fundamental to our operations. We implement multiple layers of security including encryption, secure servers, and regular security audits. Our technical infrastructure is designed to prevent unauthorized access while maintaining the performance you expect from our platform.

All sensitive data is encrypted both in transit and at rest. We use industry-standard SSL certificates for all communications between your browser and our servers. Additionally, we maintain strict access controls within our organization, ensuring that only authorized personnel can access user information, and only when necessary for providing our services.

We regularly update our security measures to address emerging threats and vulnerabilities. Our security team monitors for suspicious activity and has protocols in place to respond quickly to any potential security incidents. We also conduct regular backups to ensure your data remains safe and accessible.

Your Rights and Choices

You have significant control over your personal information and how we use it. Understanding these rights helps you make informed decisions about your privacy and data usage within our platform.

To exercise any of these rights, simply contact our privacy team using the information provided at the bottom of this policy. We'll respond promptly and guide you through the process. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal requirements. For active accounts, we keep personal information throughout your membership and for two years after account closure. This allows us to reactivate your account if you decide to return while ensuring we don't hold onto data indefinitely.

Educational progress data and learning analytics are retained for five years to support long-term learning insights and platform improvements. However, this data is anonymized after two years, removing direct connections to your personal identity while preserving valuable educational insights.

Financial transaction records are kept for seven years as required by Canadian financial regulations. Marketing communication data is deleted within one year of your last interaction with such communications, unless you've specifically opted in to receive ongoing updates.

Third-Party Relationships

We work with carefully selected third-party service providers to deliver our platform's full functionality. These relationships are governed by strict data protection agreements that require the same level of privacy protection we maintain internally.

Payment processing is handled by certified financial service providers who maintain PCI DSS compliance. They process payment information securely but don't have access to your broader account information or learning data. Email communications are managed through professional email service providers who help us deliver timely updates and educational content.

Educational content delivery sometimes involves partnerships with other financial education organizations. In these cases, we share only the minimum information necessary to provide the educational service, and our partners are contractually obligated to protect your privacy according to our standards.

International Data Transfers

While heliotraventis operates primarily in Canada, some of our technical infrastructure and service providers are located internationally. When we transfer your information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

We only transfer data to countries with adequate privacy protections or to organizations that have committed to strong privacy frameworks. All international transfers are covered by standard contractual clauses that provide equivalent privacy protections to Canadian privacy laws.

If you have concerns about international data transfers, you can contact our privacy team to discuss specific safeguards and your options for limiting such transfers while maintaining access to our services.

Children's Privacy

Our platform is designed for adults and professionals seeking advanced financial education. We don't knowingly collect information from individuals under 16 years of age. If we discover that we've inadvertently collected information from someone under 16, we'll delete that information promptly.

Parents or guardians who believe their child has provided information to us should contact our privacy team immediately. We take the protection of children's privacy seriously and will work quickly to address any concerns and remove any inappropriate information from our systems.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email and by posting a notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.

Minor updates for clarity or to address new technical features may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy. Significant changes that affect how we collect, use, or share your information will always include direct notification to active users.